Frequently Asked Questions
Everything you need to know about running a healthy awards program with Awardocado
1. Is there a setup cost?
Yes, we charge a one-time setup fee to help you hit the ground running. This covers onboarding, platform configuration, and personalized support to make sure your first awards program launches smoothly. After that, you’ll only pay a subscription based on your plan and usage.
2. What does the setup process include?
Our setup service includes:
Personalized onboarding session
- Configuration of categories, forms, and entry workflows
- Brand customization
- A dedicated support manager for your launch
- Testing and dry-run support if needed
Think of it as planting the avocado tree—once it’s rooted, it grows and gives you healthy returns.
3. Can I try the platform before subscribing?
Absolutely. We offer a guided demo tailored to your award or recognition program. You'll get to explore how everything works before committing. Book a free demo here.
4. Can I customize the look and feel of my awards portal?
Yes, you can fully customize your awards program with your logo, brand colors, and messaging. Awardocado is designed to blend seamlessly with your identity.
5. Is Awardocado suitable for large and small programs alike?
Definitely. Whether you’re running a global recognition platform or a niche scholarship program, Awardocado scales with your needs. We support everything from simple internal rewards to national-level jury-based awards.
6. Can I run multiple programs simultaneously?
Yes, you can run multiple award programs or contests under a single account. Each program can have its own rules, forms, branding, and timelines.
7. What happens after the program ends?
Your data remains secure, and you can access it for reporting, audits, or analysis. Many of our users renew annually to build consistent engagement with their audience.
8. How do judges and reviewers access the system?
Judges get their own secure login with access only to assigned entries. You can customize evaluation criteria, scoring models, comments, and even run multiple judging rounds.
9. What type of support do you offer?
We offer:
- Onboarding support during setup
- Email and chat support during the subscription
- Knowledge base and how-to guides
- Optional training for your team and jury members
We’re your backstage team making sure the show runs perfectly.
10. Is Awardocado mobile-friendly?
Yes, the platform is fully responsive. Participants and jurors can access and interact with the platform from their laptops, tablets, or phones with ease.
11. Do I need any technical knowledge to run the platform?
Not at all. Awardocado is designed to be self-service, intuitive, and user-friendly. If you can use email, you can run your own awards program.
12. Is my data secure?
Yes. We take data privacy and platform security seriously. Awardocado is hosted on secure servers, and all sensitive data is encrypted. We also comply with leading data protection regulations.
13. Can I integrate Awardocado with my website or CRM?
Yes. We provide options to embed forms, link your branded microsite, or connect via API for enterprise users. Let’s talk about what you need.
14. What if I want to upgrade or cancel my plan later?
You can upgrade your plan anytime as your needs grow. If you choose to cancel, you’ll retain access until the end of your current billing period. We don’t believe in locking anyone into something that doesn’t work for them.
15. Do you offer white-labeling?
Yes! You can run Awardocado under your brand with no visible mention of our platform. Perfect for agencies, institutions, and enterprise programs.